Feedback: Kollektivtrafiken Föli - Bussar

I would like to report an incident that occurred during my recent bus trip and request a refund for an incorrect charge.

This was my first time taking a scooter on a bus in Turku. I’ve previously used my foldable scooter in Helsinki with HSL, where no extra charges apply. On this occasion, at the Frälssi stop, I boarded the bus with my foldable scooter. The driver told me, “It will cost 3 euros.” I was in a hurry and quite exhausted, so I didn’t want to argue and simply paid the fee.

After taking my seat, I checked the Föli website and found that foldable scooters can be transported free of charge, as clearly stated. When I reached Naantali, I showed this information to the driver. He seemed surprised and said something along the lines of, “Oh, I didn’t know that, sorry,” and brushed it off.

I then requested a refund for the extra charge, but he told me that the system only allows refunds within 3–4 minutes after payment. This situation was not my fault — the driver was unaware of the rules and wrongly charged me.

Therefore, I kindly request a refund of amount that I was incorrectly charged (Receipt Attached). I hope this issue can be resolved quickly, and that drivers are better informed about such policies in the future.