Welcome, this is the accessibility statement of the City of Turku

This accessibility statement concerns the Trimble Feedback service and it was prepared on February 16, 2021. The law for providing digital services applies to this service. It requires that public web services must be accessible. Accessibility of the service has been reviewed by an external expert organization.

Accessibility status of the digital service

The service fulfills the accessibility requirements.

Manageable

Reason for non-compliance

Not included in the legislation

Map is not included in the legislation.

Did you notice an accessibility shortcoming in our digital service? Inform us about it, and we’ll do our best to correct the issue

Provide accessibility feedback using this online form

Other means

You can visit Monitori Market Square at Aurakatu 8, 20100 Turku or call our customer service department on (02) 262 4565.

Supervisory authority

If you notice accessibility problems on the website, please send feedback to the website administrator first. Receiving a response can take up to 14 days. If you are not satisfied with the response you receive or you do not receive a response at all in two weeks, you can send feedback to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland has a detailed description of how to lodge a complaint and how matters are handled.

Contact information of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
https://www.webaccessibility.fi
[email protected]
telephone switchboard 029 534 5000

We work continuously to improve accessibility

The accessibility of our digital services has been evaluated

Accessibility reports are being drawn up.

We are committed to improving the accessibility of digital services

The accessibility competence of the City of Turku is developed systematically and resolutely. The current web services will be evaluated by the City’s accessibility contractors. Based on the evaluation, the accessibility of services will be developed to meet the requirements of the law by the deadline set out for each service. In the development and procurement of new web services, accessibility is considered from the beginning. Accessibility training is arranged for all parties participating in the development of web services and in the production of their content. The City has an ongoing project called Fulfilment of the Requirements of the Accessibility Act.

We provide support to users for whom digital services are inaccessible

Digital support is available at the City’s Monitori Market Square and Monitori Skanssi service points and in libraries.

This website/application was published

12/2011