Feedback: Sports services - Customer service
ID:
375163
Creation time: 3.1.2023
Creation time: 3.1.2023
Hi,
My name is Katia, I live in Naantali, I swim almost 4 times a week in impivara, I swim 3 km in 1h of time, per day, that's for I enjoy the 50 m pool.
Yesterday on the 2nd of January I went to swim like usual around 3pm, 4 lines was cut for swimmers clubs, it is not the first time it happen. All swimmers was squeezed in 2 swimming lines. Not to mention that I get some kicks from other swimmers, I suggest to make time for swimmers' clubs like from 5 till 8, for retired people from 8 am till 5, to encourage people who pay to exercise, especially workers who come after finishing working hours to exercise.
In that we can ensure that the pool can sustain itself financially, and avoid cutting sauna or more showers in order to cut electricity bills,
Regards,
Katia Haikonen
My name is Katia, I live in Naantali, I swim almost 4 times a week in impivara, I swim 3 km in 1h of time, per day, that's for I enjoy the 50 m pool.
Yesterday on the 2nd of January I went to swim like usual around 3pm, 4 lines was cut for swimmers clubs, it is not the first time it happen. All swimmers was squeezed in 2 swimming lines. Not to mention that I get some kicks from other swimmers, I suggest to make time for swimmers' clubs like from 5 till 8, for retired people from 8 am till 5, to encourage people who pay to exercise, especially workers who come after finishing working hours to exercise.
In that we can ensure that the pool can sustain itself financially, and avoid cutting sauna or more showers in order to cut electricity bills,
Regards,
Katia Haikonen
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Hi,
Thank you for your feedback. We talked about this matter already on phone. Especially during holidays, we have a lot of customers and some flexibility is required, but we are going to discuss with our personnel and we try to take into account that the clubs would have fewer lanes during holidays next season. We grant the shifts for next season already during the beginning of this year. The swimming clubs have trainings from Monday to Friday from 15.30 to 22.30, and also early in the mornings. You can always check the situation of the reserved space in the 50m's pool from here https://timmi.turku.fi/WebTimmi/login.do?loginName=GUEST&password=GUEST&roomId=6705&adminAreaId=1
Happy New Year and hope you have pleasant visits in Impivaara swimming hall!
Best regards,
City of Turku
Eeva Haapanen
Head of swimming facilities
Recreation Division, Sport Services
Thank you for your feedback. We talked about this matter already on phone. Especially during holidays, we have a lot of customers and some flexibility is required, but we are going to discuss with our personnel and we try to take into account that the clubs would have fewer lanes during holidays next season. We grant the shifts for next season already during the beginning of this year. The swimming clubs have trainings from Monday to Friday from 15.30 to 22.30, and also early in the mornings. You can always check the situation of the reserved space in the 50m's pool from here https://timmi.turku.fi/WebTimmi/login.do?loginName=GUEST&password=GUEST&roomId=6705&adminAreaId=1
Happy New Year and hope you have pleasant visits in Impivaara swimming hall!
Best regards,
City of Turku
Eeva Haapanen
Head of swimming facilities
Recreation Division, Sport Services
